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  • The health and welfare of patients is always our highest priority.  If we feel at any time that remaining open is not beneficial to them and the community at large we will close the clinic immediately.

  • At this time, there has been no report of any infected or potentially infected patients or visitors to the clinic. ​


  • Treatments are limited to 50 minutes duration in line with guidance.

  • We appreciate your timely arrival at the clinic for your appointment.

  • Unfortunately we will not be able to allow early entry or extend treatment time due to the strict procedures in place.

High/ Moderate Risk Patients

  • Treatment is possible but if you are in these categories please contact us first to discuss your case. Online Treatment is also possible and may be advised.​​

Limited Schedule

The schedule at Genki Clinic is designed for low daily traffic. With breaks between patients (as now implemented), there will be little to no contact between patients. Together with the sterilisation measures in place, the risk of infection is extremely low.

Declaration & Consent 

For the safety of all patients, you will be asked to complete this Declaration & Consent Form before each treatment.

Precautionary Procedures For Your Safety


  • Patients to declare themselves free from any CoronaVirus symptoms at the time of booking an appointment.

  • Patients to confirm themselves free of any CoronaVirus symptoms on the morning of treatment, including, where possible, to confirm their temperature is not elevated.

  • Patients' temperature will be measured on arrival at the clinic (using a No-Touch Infared Forehead Thermometer). I will sadly not be able to offer treatment to patients with an elevated temperature/ fever.

  • Everyone entering the clinic will wash/ sanitise hands on arrival.

  • Face masks to be worn for the duration of the visit in the clinic.


Sterilisation & Cleanliness

The standards of hygiene and sterility are very high in the clinic. However we have, of course, implemented additional safeguards in light of the current crisis. Some simple policy guidelines in place for your safety:

  • Everyone entering the clinic will wash hands on arrival.

  • All surfaces, door handles etc. are cleaned with alcohol between each treatment.

  • Initially, only one treatment room will be in operation, meaning only 1 patient in the clinic at one time. This may be revised at a later date.

  • Break between patients to allow (i) a complete treatment room sterilisation/ change of all towels and tools; (ii) eliminate patient to patient contact.

  • All towels and acupuncture/ massage tools are single use for each patient.

  • Towels are kept outside the treatment room so there can be no contamination from patient to patient.

  • Toilet & hand-washing facilities are cleaned after every patient

  • Moxa smoke has been shown to reduce airborne contaminants.

  • Ozone generator used to completely deep clean the air & surfaces in treatment rooms. 

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